Close up of flower wall in the Pauline Room

Accessibility

This accessibility statement applies to the loveat.lam​beth​.gov​.uk website

This website is run by Lambeth Borough Council.  We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts using browser or device settings.
  • Zoom in up to 400% without the text spilling off the screen.
  • Navigate most of the website using a keyboard or speech recognition software.
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and Voiceover).

We’ve made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability.

Downloadable documents

This site links to PDF files that are used to publish documents.

To view and print PDF files, you must have Adobe Reader, which is free to download and install.

How accessible is our website 

We know some parts of this website are not fully accessible.  The issues we currently know about can be found in the non-compliance with the accessibility regulations section of this statement.

Feedback and contact information

If you require information provided on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please email love@lambeth.gov.uk 

We’ll consider your request and get back to you within 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or believe that we are not meeting accessibility requirements, contact love@lambeth.gov.uk

It would be helpful if your email contained the following:

  • a URL (web address) of the page that you are having difficulties with.
  • How you are accessing the site, for example on your phone, on a laptop, on a tablet or another mobile device.
  • Which browser you are using, for example, Firefox, Internet Explorer, Chrome, Microsoft Edge, Opera or Safari.
  • A description of the problem.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) .

Technical information about this website’s accessibility

Lambeth Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2  Level AA standard.   

This website is ‘partially’ compliant with Web Content Accessibility Guidelines version 2.2 Level  AA standard, due to the non-compliances, listed below.

 

Non-accessible content

Some content on this site does not comply fully with accessibility standards.

 

Non-compliance with the accessibility regulations

Known issues are summarised below. If you find additional accessibility issues not listed below, then please contact us at love@lambeth.gov.uk .

  1. Some pages have headings that are not structured correctly ( i.e. the headings do not always only increase by one), which can make it harder for assistive technology users to understand how content is structured.
    This fails the following WCAG success criteria 1.3.1 - Info and Relationships (A) 
     
  2. The site contains some broken links.  We acknowledge that broken links on our website create a non-compliance issue regarding accessibility. We are committed to resolving this issue promptly.
    This fails the WCAG success criterion 2.4.4 – Link Purpose (A).
     

Disproportionate burden

We have not made any disproportionate burden claims at this point in time.

What we’re doing to improve accessibility

https://loveat.lambeth.gov.uk is built using open source technology provided by the LocalGov Drupal project.  We conduct automated and manual audits of the site, as part of our work to continuously improve the accessibility.   
 

Preparation of this accessibility statement

This statement was prepared on 22 March 2025. 

A sample of web pages on this website were last tested on 21 March 2025 against the WCAG 2.2 Level AA standard. The sample of pages were tested using automated testing tools and augmented with manual tests as required.  The tests were carried out by Lambeth.